Help Centre

Understanding Your Bill

Learn how your monthly charges are calculated.

Setting Up AutoPay

Automate your payments so you never miss a due date.

Payment Methods Accepted

Credit card, bank transfer, and BPAY options explained.

What to Do If You Miss a Payment

Grace periods, late fees, and how to get back on track.

How to Read Your Usage Data

Understand your daily, weekly, and monthly consumption charts.

Peak vs Off-Peak Pricing Explained

When you use energy matters as much as how much you use.

Setting Up Usage Alerts

Get notified before your bill exceeds your budget.

Tips to Reduce Your Energy Bill

Practical steps to lower your consumption and cost.

Updating Your Personal Details

How to change your name, email, phone, or service address.

Managing Notification Preferences

Control which alerts you receive and how.

Two-Factor Authentication

Add a second layer of security to your account.

What to Do During a Power Outage

Safety steps and how to check restoration times.

Contacting Customer Support

Phone, email, and live chat — hours and response times.